Lowe's Curbside Delivery

Lowe's Curbside Delivery is essentially a customer to associate machine. The focus of the inital prototype was "Buy online, Pick up in Store." Through this process, a purchase will be made, the customer's presence will be detected and a store associate will be notified of the customer's proximity. I worked with the product owners to map out in detail the experience for both the customer and the associate. Once those user journeys were defined, I lead efforts to drive user experience and design for the store associate app.